Contact Us
Questions, feedback, and launch enquiries all come here.
Have a question about TailEZ, want to report an issue, or need help getting set up? Send us a note and we'll get back to you.
Get the Support You Need
At TailEZ, we want pet care tracking to feel calm, reliable, and easy to keep on top of. Whether you are managing medications, feeding routines, recovery notes, or everyday reminders, our team is here to help you sort out problems quickly.
Technical support & troubleshooting
If something is not working as expected, please use our contact route for setup issues, account access problems, reminder glitches, medication logging questions, or record errors. It is the fastest way to get your message in front of the right person.
- A clear description of the problem and what you expected to happen.
- Your device model and operating system version.
- Any screenshots that show the error, missing information, or unexpected behaviour.
Sharing that information upfront helps us investigate faster, especially when the issue affects care routines, scheduled reminders, or the accuracy of your pet records.
Feedback, partnerships, and press
If you are getting in touch about feature ideas, rescue or veterinary partnerships, or media enquiries, email works well too. We value thoughtful feedback because it shapes how TailEZ grows.
Our commitment to you
We read every message and aim to reply as quickly as possible. Issues affecting medication tracking, reminder reliability, or account access are prioritised so your pet care information stays dependable.
Support & Feedback
We use one inbox for product support, feature ideas, early-access requests, and partnership enquiries.
Email Us
Prefer a direct message? Email us and we'll reply as soon as we can.